Monitoring

Security Alarm Monitoring in Western Australia

Securex Security Systems & Services recommends and offers professional security monitoring services throughout Australia 24 hours a day, 365 days a year.

While some companies promote alarm systems to call mobiles or SMS messages when alarms are activated to reduce costs by not paying for monitoring, this is the only benefit of this service. Securex Security Systems and Services will provide this as well but we certainly do not recommend it. The cost saved is very minimal, approximately $1 a day.

The disadvantages of this included:

  • Not be available when the alarm activates (in a meeting, movie or dinner)
  • Not knowing if your alarm is even working (never tested)
  • Not knowing what the alarm is (is it a power outage or intruder)
  • Not knowing if an intruder is onsite (multiple alarms)
  • Not receiving the SMS for days or ever (telecommunications carriers admit thousands of text never get through)
  • Not being covered by insurance

Our “Central Monitoring Station” or control rooms are graded to the highest level, Grade A1. (This involves that they be reassessed every two years to ensure they comply with strict standards AS2201.) We have several control rooms as not all control rooms can provide a full range of services that we require for our clients. By connecting your security system to our control room, we can guarantee that if and when your alarm is activated, that the correct action is taken depending of the situation.

The Police in each state have different policies in relation to them attending alarms and in WA they will only attend to alarms that are reported to them on a special contact number, and that are from an approved “Central Monitoring Station”. The monitoring stations work with the WA Police to reduce the number of false alarms that the WA Police are requested to attend and therefore will only attend to alarms that are categorised as high risk “Category A” or when 2 different zones are activated. They will not attend to single activations or multiple activations from the same zone or device. These will need to be attended to by a security patrol or the client.  The monitoring stations will call your nominated contacts and advise them of the details the alarm has reported, and any appropriate actions to secure your home or business.

There are several methods that your alarm system can communicate with our control room. These include Digital Dialler (standard telephone line), GSM Dialler (mobile phone), GPRS (mobile data network), IP (Internet Protocol) all to deliver alarm notifications back to our control room.

Digital Dialler

Digital Dialler

The most common and cheapest method of monitoring is achieved using the digital dialler. Digital Diallers allow one-way communication from your security alarm system to our control room, and are used for low to medium security risks. The system is connected to your existing analogue (PSTN)...

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GSM Dialler

GSM Dialler

GSM Dialler is the installation of additional hardware and this includes a mobile phone that requires a SIM card to operate. Ideal for when customers do not need a permanent telephone line or when new estates are established and telephone lines will not be available for some time. These can be a...

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GPRS

GPRS

A GPRS service uses the mobile telephone network and is a data service similar to the EFTPOS machines used in taxi services. The GPRS was introduced to take advantage of new technology and to replace the aging Securitel network. Securitel was a Telstra service that used a pulse over a standard...

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IP Monitoring

IP Monitoring

IP (Internet Protocol) Monitoring allows your security alarm system to communicate with our control room via the Internet and requires additional hardware and are an option to the GPRS services. Securex Security Systems & Services can supply and install the hardware which communicate with...

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